Can we request a parcel delivery on a chosen date?
Yes! If you live locally within 15 km of Samford Valley. Please contact us to check availability.
Do you offer custom boxes?
We love seeing the boxes our clients put together and welcome any requests you have. We are more than happy to chat to you with anything you have in mind so just contact us and we will do the rest.
Can I send a message with the Gift Hamper?
Absolutely, we include free gift tags with all orders. Alternatively, you can purchase a Hello Petal Plantable Gift Card. Please add your message at the cart page on the left or message us.
Do you offer local delivery?
We offer free local delivery around the Samford Valley area within a 15km radius. If you are outside this zone we use Australia Post.
Standard Shipping Free / Express post Fee $18
Change of mind
Products are packaged fairly quickly, however if you have just ordered and change your mind contact us and we will refund your order.
Damages and issues
Please inspect your order upon receipt (within 48hrs) and contact us immediately if the item is defective, or if you have a missing item or incorrect order, so that we can evaluate the issue and make it right. We pack everything with care but in the unfortunate event of a breakage please contact us and send a photo if possible.
Refunds/ Exceptions / non-returnable items
Due to the nature of the gift box these items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item and we will do our best to rectify the problem.